Return Policy Page
RETURNS AND REFUNDS POLICY
1.
Introduction
At Marketlink,
we want you to have a positive experience every time you shop with us.
Occasionally though, we know you may want to return items you have purchased.
This Returns Refunds Policy sets out our conditions for accepting returns and
issuing refunds for items purchased on Marketlink on behalf of our sellers. It
also sets out when we will not accept returns or issue refunds.
2. Return
period and conditions for acceptance of returns
Subject to
the rules set out in this Returns and Refunds Policy, sellers on Marketlink offer
returns for most items within 7 days post delivery. We do not accept returns,
for any reason whatsoever, after the returns period has lapsed. This does not
affect your legal rights against the seller.
You may
return items purchased on Jumia within the returns period, for the reasons
listed below:
|
Reason for Return |
Applicable Product Category |
|
I changed my mind |
All product categories except:
|
|
Size is correct but doesn't fit
as expected |
Clothing and shoes only |
|
Item stopped working well after
usage |
All product categories except:
|
|
Item received broken or defective |
All product categories |
|
Packaging was damaged |
All product categories |
|
Item received with missing parts
or accessories |
All product categories |
|
Item received used or expired |
All product categories except
software |
|
Item seems to be fake/unauthentic |
All product categories |
|
Wrong item/colour/size/model |
All product categories |
3. Items
that cannot be returned
We do not
accept returns of certain product categories for health and hygiene reasons.
Customer safety is important to us, so certain product categories cannot be
returned due to health and hygiene reasons, or if they may deteriorate or
expire rapidly. You shall only be entitled to return and refund in respect of
these items if you received the wrong item, a damaged or defective item, or a
fake or inauthentic item.
We do not
accept returns of customized items, items you have damaged after delivery, or
used/worn items unless they became damaged or defective after reasonable use.
4.
Packaging returns
When
returning an item for any reason, you must do so in the exact condition you
received it from Marketlink, with its original packaging and all tags and
labels attached. Returned items are your responsibility until they reach us, so
ensure they are packaged properly and can't get damaged on the way.
5. Refunds
If we
accept your return, we aim to refund you the purchase price of the item within
the period stated on the return timelines page. For incorrect, defective, or
damaged items, you will also be refunded for the delivery costs.
6.
Rejected return and refund requests
All items
are inspected on return to verify the reasons provided. If your return request
is not approved, we will make two re-delivery attempts. If unsuccessful, you
must collect the item within 60 days, failing which the item will be forfeited.
7. No
exchange
We do not
offer exchanges. If you would like a different size or color, please return
your unwanted item and place a new order.
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